AI Policy
Hello Media AI Policy
hellomedia.team
Last updated: October 2026
AI is changing fast. So is the way we work with it.
At Hello Media, we've been using AI tools in our business since before it was trendy, and we've thought hard about how to do it in a way that's ethical, transparent, and genuinely useful for the people we serve. This page tells you exactly where AI shows up in our work, and where it doesn't.
We teach client attraction marketing. Part of that teaching involves AI. So it matters to us that we practise what we preach, with honesty.
Our Responsible AI Principles
1. Human first, always. Every piece of content, coaching, strategy, and communication that comes from Hello Media is guided, shaped, and signed off by a human. AI helps us think and create faster. It doesn't replace the thinking.
2. Your voice is yours. When we help you use AI in your marketing, the goal is always to amplify your voice, not replace it. We never encourage clients to publish AI-generated content that doesn't sound like them.
3. We're transparent about what we use and why. We don't hide AI use or pretend everything is written from scratch at 2am. Where AI has contributed to our content, we're honest about it.
4. Client information stays private. We do not input identifiable client information, private business data, or confidential details into public AI tools. What you share with us in coaching stays with us.
5. We stay accountable. AI makes suggestions. We make decisions. Every strategy, recommendation, and piece of content we publish reflects our own professional judgement, not just what an AI generated.
6. We keep learning. AI tools change constantly. We update our practices, our policy, and our teaching as the landscape evolves. If something changes, this page changes with it.
What We Use AI For
AI is part of how we work at Hello Media. Here's where it shows up:
Content and copy
Brainstorming ideas, drafting outlines, writing first drafts that we then edit, refine, and rewrite in our own voice. Nothing goes out that hasn't been reviewed and shaped by a human.
Research and summarising
Pulling together background research, summarising long documents, staying across what's changing in digital marketing and AI.
Session preparation
Building session outlines, prompt packs, and teaching materials for SHINE Online Hub, Action-Takers Academy, masterclasses, and workshops.
Image creation
Creating images for social media, presentations, and teaching content using AI image tools. We'll always say when an image is AI-generated.
Video editing and captions
Automated transcription and caption generation for video content.
Email and content workflows
Drafting newsletter content, social captions, and website copy that we then edit and personalise.
Business administration
Summarising calls and meetings, drafting follow-up emails, and internal planning tasks.
The AI Tools We Currently Use
Function
Writing and content
Research
Image creation
Video editing and captions
Meeting summaries
Email and scheduling
Social media scheduling
Presentations and design
Tools
Claude (Anthropic), ChatGPT
Perplexity, Claude
Meta AI, ChatGPT, Canva AI
Descript, CapCut
Fathom
Magnify Connect, Google Workspace
Magnify Connect
Canva (AI features)
This list is updated as our toolkit evolves.
What We Do NOT Use AI For
Some things stay entirely human at Hello Media:
Coaching and strategy sessions. Every 1:1 session, group coaching call, and strategy conversation is genuinely Kylie (or a Hello Media team member). No AI is in the room, generating your advice, or scripting responses in real time.
Personal client responses. When you email us, a human reads it and a human replies.
Decisions that affect your business. We use AI to research and draft. Strategy and recommendations are always human-led.
Anything we wouldn't be comfortable disclosing. If we'd feel weird telling you AI helped with it, we don't do it.
How We Handle Your Data
When you work with Hello Media, information you share in sessions, forms, and conversations is treated as confidential.
We do not:
- Input your name, business details, or private information into public AI tools
- Share your client data with third-party AI platforms
- Use your information to train AI models
We do use AI to summarise our own meeting notes internally, where session content has been agreed to be recorded. If a session is recorded, you'll always be told.
A note on AI training data: We use Claude (Anthropic) and ChatGPT (OpenAI) with settings configured to opt out of using our inputs for model training where this option is available.
Copyright and Ownership
All content published under the Hello Media brand has been reviewed, edited, and approved by a Hello Media team member. We own the final output.
When we use AI to help create content for a client (such as social captions, email drafts, or website copy), the final edited and approved content belongs to the client. We always disclose when AI tools have been used as part of the content creation process.
We do not publish AI-generated content as though it were entirely human-written, and we don't encourage clients to do so either.
Transparency and Labelling
Where content, images, or video have been meaningfully created or altered using AI, we aim to say so. This might be a caption note, a disclosure in our teaching materials, or simply being upfront when asked.
We're not perfect at this yet. Nobody is. But transparency is a commitment we're actively working on.
A Note on Evolving AI Law
Australian and international laws around AI, copyright, and data are still catching up with the technology. We follow current legislation and apply our own ethical judgement where the law hasn't caught up yet. We'll update this policy as the legal landscape changes.
Questions or Feedback?
We genuinely want to hear from you. If something here isn't clear, if you have a concern about how we've used AI in something that affected you, or if you just want to talk about it, reach out.
Email: [email protected] Website: www.hellomedia.team
This policy is reviewed and updated regularly. Last updated: October 2026.
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Unceded Bundjalung land
Hello Media Pty Ltd acknowledges the Minjungbal people of the Bundjalung nation, the traditional owners of the land we live and work on, who have walked upon and cared for this land for thousands of years.
We also acknowledge the Traditional Owners of Countries throughout Australia and their continuing connection to land, sea and community. We pay our respects to their cultures and to the Elders past, present, and emerging.
Email us at [email protected]
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