All your answers in one place
Frequently asked questions
Can't spot your question? Pop it in an email or book a free Strategy Chat and we'll sort it together.
Getting started
What is client attraction marketing?
It's getting the right clients finding YOU, rather than chasing them. Clear messaging, smart visibility systems, ethical AI and content that answers the questions your ideal clients are already searching for.
How is Hello Media different?
We connect your brand, messaging, website, content, SEO, AEO, GEO and paid ads so everything works as one visibility system, and we teach you to use AI ethically without losing your voice.
How do I get started?
Book a free Strategy Chat and we'll map out your next best step together.
Book yours here.
Do you work with businesses outside Australia?
Yes! We work with business owners across Australia, the UK, Canada, New Zealand and beyond.
How long are your programs?
Every ongoing program has a 3-month minimum, so there's time for the learning to stick. After that it rolls month to month, and you're welcome to stay as long as it serves you.
Which path is right for me?
Choose SHINE Online to learn at your own pace, the Action-Takers Academy to have Kylie beside you every week, or done-for-you to have it handled.
Not sure? Book a free Strategy Chat and we'll map it together.
Done-for-you marketing
Can I use you for a while, but not forever?
Of course. We have a 3-month minimum so we can research, study your insights, test and refine. It takes that long to get a proper grasp of your accounts and your audience.
How quickly will I see results?
It depends on your following, where you're at in your digital marketing journey, your investment and your appetite for testing. The big questions are: what are your dreams, and how quickly do you want to get there? Let's chat about it!
Do you need any involvement from me?
A little. Engaging with your community is a joint effort, and ideally you'll spend 5 to 10 minutes a day on your accounts. We'll show you how.
How do payments work?
Monthly, upfront and automated. You'll submit your card details at onboarding and we absorb the fees. Prefer direct debit? We can send a recurring invoice. PayPal fees are passed on. Upfront payment keeps our systems simple and means no awkward money chasing.
How do I finish up when I'm ready to take over?
Four weeks' notice, because we prepare your content a month ahead. A simple email or a message in your private Telegram support chat does it.
Do I keep my accounts and artwork?
Absolutely! Your accounts remain yours (we never ask for your Facebook login), and everything we create for you is yours too, with no nasty clauses in our terms. We hope you repurpose it as evergreen content.
Learning, visibility and budget
What is AEO and why does it matter?
Answer Engine Optimisation helps you show up when people ask ChatGPT, Claude, Perplexity and Google AI Overviews for recommendations. In 2026 it matters as much as traditional SEO.
Do I need a big budget?
Not at all! Options start from $27 AUD (+GST) with an on-demand workshop, then SHINE Online from $147 AUD/month (+GST), right through to done-for-you visibility systems.
How is online course content delivered?
Videos and guides, delivered as PDF files and workbooks. You're welcome to use the prompts, questions and resources in your own client process.
Do you offer refunds on online courses?
Because it's digital content, refunds aren't offered. Got questions before you buy? Get in touch and we'll happily help.
Websites and coaching
How do I choose a website platform, or refresh my site?
After a chat we'll know what suits you, considering price, ease of use, templates and how the platform grows with your business. We LOVE giving websites a refresh, and we can guide you to do it yourself or do it for you.
Where do I get a domain name and hosting?
Your domain is your digital address. Our favourite provider is XYZulu, whom we've worked with for 15+ years. Choose a host with great security and a back-up plan.
What is business coaching?
A coach helps work out where your business is now, where you want it to be and how to get there, by asking questions that empower YOU. Hello Media coaching also comes with a team behind the scenes.
Coach or mentor, what's the difference?
A mentor shares their knowledge and experience to help you develop. A coach gives guidance, ideas and expertise to help you reach your goals and your full potential.
Want to know anything else?
Your brand is the lighthouse, shine brightly.
Step up, take action, get visible & viable!
Learn and explore
Say Hello
Email us at [email protected]
We're in the office Monday to Thursday, 9am to 6pm AEDT, and off on Fridays. Yes, we practise what we preach about balance 😊
Unceded Bundjalung land
Hello Media Pty Ltd acknowledges the Minjungbal people of the Bundjalung nation, the traditional owners of the land we live and work on, who have walked upon and cared for this land for thousands of years.
We also acknowledge the Traditional Owners of Countries throughout Australia and their continuing connection to land, sea and community. We pay our respects to their cultures and to the Elders past, present, and emerging.
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